Refund Policy

1. What this covers

This policy covers design, development, hosting and support work carried out by ByteRemix under an agreed scope. Nothing is sold directly through byteremix.com; project work is invoiced against a written proposal.

Our products are billed separately and have their own refund terms. For ByteRemix Maps, refunds are handled by Paddle under the policy published on that site.

2. Deposits

Most projects start with a deposit, which reserves your slot in our schedule and covers initial discovery and planning. The deposit is refundable in full if you cancel before we begin work. Once work has started it is non-refundable, because the time it reserved cannot be resold.

3. Cancelling a project

You can cancel at any time by emailing us. On cancellation:

• You are invoiced for work completed up to that date, at the agreed rate
• Any amount already paid that exceeds that figure is refunded to you
• Milestones not yet started are refunded in full
• We hand over everything produced to that point

4. Completed work

Work that has been delivered and accepted is not refundable. If a deliverable does not match the agreed scope, tell us and we will correct it at no charge. Fixing our own mistakes is not extra work, and we do not bill for it.

5. Recurring hosting and support

Hosting and support retainers can be cancelled at any time and stop at the end of the current billing period. We do not charge a cancellation fee, and we do not refund partial months already in progress.

6. Billing errors

If you have been charged in error, charged twice, or charged after cancelling, tell us and we will refund it in full. Approved refunds are returned to the original payment method, typically within 14 days of approval.

7. How to request a refund

Email hassan@byteremix.com with the invoice number and the reason for your request. We reply to refund requests within one business day.

8. Contact

Questions about this policy? Email hassan@byteremix.com.